Refund Policy

Gold Star Management operates on a service-based model. This policy outlines our refund and replacement terms for client businesses. Candidate placement services are provided free of charge, so this policy does not apply to individual job seekers.

1. Service Fee Structure

Gold Star Management charges service fees to client businesses (hotels, resorts, restaurants) for staffing and management services. These fees are agreed upon in writing before services commence. Fees vary based on:

• •The type and seniority of the position being filled
• •Number of staff being placed
• •Type of service (recruitment only vs. full management)
• •Duration of the engagement

2. Replacement Guarantee

We are committed to successful placements. Gold Star Management offers a replacement guarantee under the following conditions:

3. Refund Eligibility

Monetary refunds of service fees may be considered in the following circumstances:

• •Service Not Delivered: A full refund will be issued if Gold Star Management is unable to provide the agreed service after payment has been received.
• •Duplicate Payment: If a duplicate payment is made in error, the excess amount will be refunded in full within 7 business days.
• •Failed Replacement: If we are unable to provide a replacement within 21 working days when eligible under the replacement guarantee, a proportionate refund will be discussed on a case-by-case basis.

4. Non-Refundable Fees

The following are not eligible for refunds:

• •Service fees for placements that have been successfully completed and where the candidate has commenced employment.
• •Fees for consultation services that have been delivered.
• •Administrative and documentation charges.
• •Fees where termination was due to reasons outside the replacement guarantee scope.

5. Refund Process

To request a refund or invoke the replacement guarantee:

1. 1Contact us via WhatsApp at +91 92723 86324 or email goldstarmanagement5504@gmail.com.
2. 2Provide your service agreement reference, placement details, and reason for the refund/replacement request.
3. 3We will acknowledge your request within 2 business days and review it within 7 business days.
4. 4Approved refunds will be processed within 14 business days via the original payment method or bank transfer.

6. Disputes

We aim to resolve all concerns amicably. If a dispute arises regarding a refund, both parties agree to attempt good-faith negotiation before pursuing any formal legal remedies. All disputes are subject to the jurisdiction of the courts of Satara district, Maharashtra, India.